Remember when you used to be Mindspring? Well, I've been using Earthlink since before that. I used you when you were Netcom and I was using a 1200 baud modem. Long time.
So here's a little tip from a long-time customer: when my DSL has been acting up, and I've spent way too much time fiddling around with the diagnostics page that popped up instead of my home page, turning modems on and off, rebooting computers, and listening to recorded messages touting Earthlink's superior service while I waited to talk to a real live human, (Yo, buddy--how's the weather in Mumbai?) once my internet connection is working properly again, I am really not about to waste any time whatsoever taking internet surveys.
You see, you've been getting my money for years. And you've wasted far too much of my time.
I'm not begrudging the money ... not really. But my time? Is priceless. When I am dead and gone, my tombstone, if any, will not read: "I wish I had spent more time on hold with Earthlink."
So. When I spotted an email with "Support Survey from Earthlink" as the subject line, to delete it was, for me, the work of a nanosecond.
Very truly yours,